Website and Mobile App Privacy Policy

    We prioritize the protection of personal data and compliance with applicable laws when collecting, processing, and using such data. To ensure your safety when using our site and services, we provide you with this Privacy Policy. It outlines our data collection and usage policies.

    This Privacy Policy applies to the information we collect when you interact with our site, mobile application, or services. If you are a israel resident, please note that specific provisions in section XII titled "Additional Notice for israel Residents" apply to you, in accordance with the israel Consumer Privacy Act.

    Please be aware that this Privacy Policy is intended for our customers. If you are an end user, such as a website visitor, mobile app user, IoT device user, or a visitor to an advertisement or campaign, please refer to our End User Privacy Policy available at Our Cookies Policy, which explains our use of cookies technology, is also an integral part of this Privacy Policy.

    If you have any further questions or concerns about our policy, please don't hesitate to contact us.

    1. Glossary

      Here are some key terms used in this Privacy Policy to help you navigate and understand our role in collecting and using information:

      • "Cookies": Small text files stored in a web browser that remember your preferences and recognize your browsing activities.
      • "Data Protection Officer": A person appointed by SortExpress to oversee data security and compliance with applicable laws.
      • "Legal Grounds": The lawful basis for collecting, processing, and storing your personal information.
      • "Group of undertakings": Affiliated businesses with a central governing body.
      • "Log Data": Information automatically reported by your browser when using our services, such as IP address, browser type, and web requests.
      • "Mobile App" or "App": An application developed by SortExpress for accessing our services.
      • "Personal Information" or "Information" or "Data": Any information relating to an identified or identifiable person.
      • "Site": Refers to the SortExpress website.
      • "Services": Services provided by SortExpress through the Site.
      • "You": An individual using our Services through the Site.
    2. Personal Information we collect about you

      We collect information about you through various means, including:

      • Your use of contact and registration forms
      • Your use of sign-in with different account options
      • Your use of our newsletter form
      • Your use of forms to download our publications
      • Your use of our services and the site
      • Your contact with us via email
      • The data we collect may include:
      • Name and surname
      • Company name
      • Company address
      • Company phone number
      • Mobile telephone number
      • Skype number
      • Tax identification number
      • Email address
      • Payment and invoice details
      • When you register or log in through Google sign-in, we receive your Google ID Token, which includes your name, surname, email address, language settings, and profile picture. However, we only retrieve your name, surname, and email address for the purpose of verifying your identity during registration or login.

    3. Log Data, Cookies and similar technologies

      When you interact with our site, we may collect information automatically using technologies like Cookies, Log Data, and similar technologies. These technologies help us personalize the site, provide customized content, and analyze site usage for performance monitoring and analytics purposes. The information we collect may include:

      • Interactions with the site
      • Technical information about your computer hardware and software
      • URL information
      • Cookie data
      • IP address
      • Types of devices used
      • Device ID and attributes
      • Network connection type
      • Browser type and language
      • internet service provider
      • Clickstream data
      • Access times
      • Files viewed on our site
      • We may also collect demographic information such as ZIP code, age, gender, and preferences using Log Files. Please refer to our Cookies Policy for more detailed information about how we collect and use this data.
    4. Additional information related to the processing of Personal Data while you use our Mobile Apps

      When you access and log in to our Mobile App, we process your login information for authentication and security purposes. We use Google Firebase Analytics within our Mobile App to collect usage statistics, such as scrolling, button presses, and interactions, to improve our understanding of the App's functionality on your mobile device. Firebase collects device identifiers, IP addresses, mobile operating system information, and aggregate usage data.

      If the App crashes, Firebase generates a report with device information and activity history for diagnostic purposes. We use this information to enhance the App's functionality. If you want to disable the collection of analytics data by Google Firebase, please contact us We also use Google Firebase for push notifications in the App. These notifications are sent through Firebase services using a device push token. We only send push notifications if you agree to receive them through your mobile application settings. You can disable push notifications by adjusting the settings in the Mobile App or on your device.

    5. Purposes and Legal Grounds for Data processing

      In accordance with local laws, we rely on specific legal grounds to process your data. The purposes for which we may process your data, along with the relevant legal grounds, are outlined below. Please note that when you voluntarily consent, we process your personal data using Cookie technology as described in our Website's cookies notification and Cookies Policy. To provide and fulfill our Services to you: Legal Grounds: Performance of a contract with you. To communicate with you and respond to your inquiries or requests: Legal Grounds: Legitimate interests in providing customer support and responding to inquiries.

      To personalize and improve your experience on our Site and Services: Legal Grounds: Legitimate interests in enhancing user experience and optimizing our Site and Services.

      To send you marketing communications and promotional offers: Legal Grounds: Legitimate interests in promoting our products and services, or your prior consent where required by law. To conduct analytics and research to improve our Site and Services: Legal Grounds: Legitimate interests in analyzing user behavior and preferences to enhance our offerings.

      To comply with legal obligations and protect our rights and interests: Legal Grounds: Compliance with applicable laws and regulations.

      To detect and prevent fraudulent activities: Legal Grounds: Legitimate interests in safeguarding our business and preventing fraud.

      Please refer to our Privacy Policy for more detailed information on how we process your data and the legal grounds applicable to each purpose.

    6. Newsletter, electronic publications and contact forms

      Newsletter, Blog, and Webinar Subscriptions: To send you our newsletter, blog updates, and webinar invitations, we process your name, surname, and email address. Your consent is obtained when you click the subscription button. Without this information, we cannot provide these services. You can withdraw your consent at any time by clicking the "unsubscribe" link or contacting us.

      Contact and Support Forms, Chat Box: When you contact us through forms or chat, we process your name, surname, and email address to respond to your inquiry. Providing this information is voluntary, and we process it based on our legitimate interest. You can object to the processing of your personal data in certain situations by contacting us.

      Marketing Services: With your consent, we may send you commercial information via email or contact you through phone, SMS, or Skype for marketing purposes. We process your data based on our legitimate interest, but specific consent is required for each means of contact. You can withdraw your consent and object to the processing of your personal data for direct marketing purposes.

      Please refer to our Privacy Policy for more detailed information on data retention and processing related to newsletter subscriptions, contact forms, and marketing services.

    7. Your rights

      SortExpress will respect your legal rights to your data. You can manage and control your privacy by contacting our Data Protection Officer. Please refer to the description below to understand your rights and how SortExpress protects them. When contacting us, please provide the necessary information to verify your identity.

    8. How Data is protected

      SortExpress utilizes various security technologies and procedures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. Some of the measures we employ include:

      • Qualified Personnel: Only authorized employees with the necessary qualifications can access personal information for permitted business functions.
      • Data Protection Officer: We have appointed a Data Protection Officer who ensures compliance with applicable laws and serves as a point of contact for data protection matters.
      • Security Measures: We use encryption during the transmission of your personal information and employ firewalls to prevent unauthorized access.
      • Secure Payments: Sensitive payment information is transmitted using Secure Socket Layer (SSL) technology and encrypted in our payment gateway provider's database.
      • Additional Safeguards: We maintain physical, electronic, and procedural safeguards to protect your information, and may request proof of identity before disclosing personal information.
      • Trusted Vendors: We rely on vendors that prioritize data security, including secure cloud servers like AWS.

      While we take these precautions, it's important for you to handle and disclose your data responsibly. Avoid sending personal information through insecure channels and protect yourself against unauthorized access by safeguarding your password and computer. Remember to sign off when using a shared computer and never share your password, even with us – we will never ask for it.

    9. Retention of your Information

      SortExpress retains your information for the necessary duration required for the purposes it was collected, in accordance with applicable laws and industry standards. We ensure that personal information is not stored for longer than necessary.

      If you choose to delete your account, please note that we may still retain your data for purposes such as creating statistics, handling claims and complaints, meeting tax and accounting requirements, or defending against claims within the legally defined limitation period.

      For marketing purposes, we process your data until you object to it. If you have provided consent to receive marketing communications, such as newsletters or phone contact, you can withdraw your consent at any time by contacting us or unsubscribing from the newsletter using the provided link. Once consent is withdrawn, your personal data will no longer be processed for marketing purposes.

      For more detailed information regarding the retention of your information, please reach out to our Data Protection Officer.

    10. Disclosures

      SortExpress may disclose your Personal Data to the following trusted third parties:

      • Authorized Third Parties: We may share your Data with parties you have directly authorized to access it, such as payment service providers. The use of your Data by authorized third parties is subject to their own privacy policies.
      • Safety, Legal Purposes, and Law Enforcement: We may disclose your Data when required by applicable law or in response to requests from courts, law enforcement agencies, regulatory authorities, and other government entities.
      • Service Providers: We may engage third-party service providers who assist in the operation of our Services, such as analytics providers, IT services providers (e.g., cloud or hosting services), or advertising agencies.
      • Please note that any disclosure of your Personal Data to third parties will be in accordance with applicable data protection laws and regulations.
    11. Additional Notice for California residents

      If you are a Israel resident, the following additional provisions apply to you under the Israel Consumer Privacy Act :

      1. Right to Access: You have the right to request access to your Personal information and obtain additional details about our data processing practices.
      2. Right to Deletion: You have the right to request the deletion of your Personal information.
      3. Right to Opt-Out: You have the right to opt out of the "sale" of your Personal information. However, please note that SortExpress does not sell customer's Personal information.
      4. Right to Non-Discrimination: You have the right not to be discriminated against for exercising your rights.

      To submit a request related to your rights, please contact our Data Protection Officer via email or by using the contact form on our website Please provide sufficient information to verify your identity and describe your request in detail.

      Please note that if you wish to exercise your rights with any other customers of SortExpress, you must contact them directly based on their individual procedures.

      Disclosure: We may collect the following categories of Personal information about you:

      • Name and surname
      • Company name
      • Company address
      • Company phone number
      • Mobile telephone number
      • Skype number
      • Tax identification number
      • Email address
      • Payment and invoice details

      Additionally, when you interact with our Site, we may automatically collect information through the usage of Cookies, Log Data, and similar technologies.

      We may use the collected Personal information for various purposes, including entering into a contract with you, performing the contract, customer support, fraud prevention, compliance monitoring, marketing, and other business purposes.

      Please note that the above categories of Personal information may have been collected during the 12-month period prior to the effective date of this Privacy Policy.

      For more detailed information regarding your Personal information and its use, please contact our Data Protection Officer.

      Top of Form

      During the 12-month period prior to the last update of this Privacy Policy, SortExpress may have used your Personal Information for the purposes mentioned earlier. We may share Personal Information for business purposes, but not in a manner that constitutes a "sale" of Personal Information. This includes sharing information with authorized service providers, business partners, and third parties as directed by you or required to perform our services.

      We may have disclosed all the listed categories of Personal Information during that period. For more information on the categories of third parties with whom we may share Personal Information, please refer to Section XII. Disclosures in our Privacy Policy.

    12. Payment Service Providers Notice

      If you purchase a SortExpress service using third-party payment services, such as payment gateways or other payment transaction processors, please note that those payment service providers will collect and process your Data independently to facilitate the payment services. They have their own privacy policies regarding the information they collect for purchase-related transactions. Once you are redirected to a third-party website or application, you are no longer governed by SortExpress's Privacy Policy or Terms and Conditions.

      These payment service providers are separate controllers of Data and are responsible for handling your payment data. We recommend that you review their privacy policies to understand how your Personal Information will be handled by them.

    13. Online Privacy Policy Only

      This online Privacy Policy specifically pertains to the information collected through SortExpress's website and online services and does not cover information collected offline.